After only eight months as a 911 operator, Amanda Berlin became a hero.
It was April 2016, when the call came in, Amanda could hear a man and a woman arguing, then the woman screamed, and the call ended.
The call was from a cell phone and was too short to be traced. Amanda knew the woman was in serious trouble and tried to call the phone number back to no avail.
A new program called Smart911 had just been put into place.
With Smart911, dispatchers can send text messages to people in need. Amanda did just that and got a request for help back!
The woman was alive but in danger. Amanda got the address and was able to send help!
Take a look at this video
